How can I track my order?Updated 8 months ago
When your order ships, you’ll receive a shipping confirmation email containing a tracking number provided by the carrier. The tracking number will include a direct link to the carrier’s tracking portal, where you’ll be able to see a detailed summary of your package’s progress. Please note, you may receive your order in multiple shipments, if this is the case, you will receive separate confirmation emails with additional tracking numbers/links.
All orders leave our facility the day the label is created. Please allow up to 48 hours for your tracking number to begin updating with your order’s progress.
Please note, delivery dates are just estimates provided by the shipping carrier and are not definitive of an actual delivery date unless the status is “Out for Delivery.”
Can I update the shipping address on my order?Updated 8 months ago
Enter the wrong address at checkout? Shoot us a message here ASAP to request an update.
Once the order’s been fulfilled or the label’s created, we can’t change the shipping address. If you notice a mistake, get in touch pronto with your order number and the correct address. We’ll do our best to sort it out, but we cannot make any guarantee’s that we will be able to make the change.
NOTE: USPS and UPS charge a fee for redirecting packages that are already in transit; should you require an address change or package redirect, you’ll need to contact USPS or UPS directly, with your tracking number, for further assistance.
Quick Checkout options will auto-fill your name and address details, so please be sure to update the address accordingly on your Quick Checkout account before purchasing.
My shipment is delayed; what can I do?Updated 8 months ago
If you’re seeing a message on your tracking page that reads: “In transit, arriving late,” this is not a cause for concern!
Typically, this message will display if your package is currently waiting to be sorted through a distribution center. If your order happens to be sent to a major hub (i.e. a distribution center in a large city), it may take longer to process due to a higher volume of packages.
If your package takes longer than one week/seven business days to update from it’s current status, please reach out to our customer service team here.
What do I do if I receive the wrong item in my order?Updated 8 months ago
We’re so sorry to hear that you received the wrong item in your order! No worries—just report the issue to our team here, and we’ll get it sorted out for you.
Be sure to include a photo of the item(s) you received and the name of the missing item(s). Also, double-check the package for any notes or packing slips that might mention if the rest of your order was shipped separately.
While we can’t always guarantee a replacement due to stock availability, we’ll do everything we can to make it right!
I received my order but am missing some gear, can you help?Updated 8 months ago
We’re so sorry about the missing items and would love to get this sorted out for you ASAP!
Please reach out to our team here with photos of the packaging, shipping label, and the items you did receive. Our team will be in touch to help right away.
*Heads up—sometimes orders are shipped in separate packages. If that’s the case, the missing items should arrive within a couple of days of the original shipment. Reach out at the link above, and we’ll confirm everything for you!