Start a Return/ExchangeUpdated 2 months ago
To request a return or exchange, please click here to begin.
To initiate your return or exchange, please use our online returns portal above. You’ll enter your order number and shipping zip code to begin, and at the end, you’ll be able to print a prepaid return label.
EU & EFTA customers: If your order was delivered to an address in the EU or EFTA (Norway, Iceland, or Liechtenstein), you can also cancel your purchase within 14 days of delivery through our withdrawal page here — full refund including original shipping, duties, and taxes, with return shipping being the only cost on you.
What is your return/exchange policy?Updated 2 months ago
At Rhoback, we’re all about keeping our customers happy with their gear. That’s why we offer free shipping on all returns and exchanges for orders within the U.S. – no hassle, no worries. If you’re not happy with your gear, just return it within 30 days of delivery for a full refund, credit, or size swap for the same product. The item must be returned unworn, unwashed, with all original packaging and your receipt of purchase.
Ready to return or exchange? Click here to kick off the process. Just as a heads-up: initial shipping costs aren’t refundable, as these funds are used to purchase the shipping label for your original order.
When it comes to exchanges, they’re treated as a size swap for the same product. If you’re eyeing something different, a difference in price might come into play. In this case, you are able to pay for the cost difference right in the portal using our “Shop Now” feature! All you’ll need to do is select the product you’d like to return, and press “return,” then you’ll see the “Shop Now” feature pop up to choose what you’d like, instead.
Any products marked as “Final Sale” are ineligible for Return or Exchange. Final sale items will be marked clearly during check out. Custom order purchases are final, and we are unable to accept returns or exchanges on customized items.
Returning more than one order? No worries! You’re welcome to do so in our returns portal, just be sure to ship them separately with each return label provided, so that there is no confusion when the return is received.
To request a return or exchange, please click here to begin.
EU & EFTA customers — your 14-day right of withdrawal
If your order was delivered to an address in the EU or EFTA (Norway, Iceland, or Liechtenstein), you have an additional option: you can cancel your purchase within 14 days of delivery, for any reason. Just head to our withdrawal page here to get started. You’ll receive a full refund of what you paid — including your original shipping, duties, and taxes — with return shipping being the only cost on you (unless the item arrived damaged or defective, which is on us). This applies alongside the 30-day policy above and covers items marked Final Sale, too; genuinely custom or personalized pieces are the main exception.
Where can I find my return label?Updated 8 months ago
After filling out the Return/Exchange form, a copy of your free return label will be automatically emailed to you so you can access it again later. If you cannot find the emailed return label in your inbox, feel free to reach out to support@rhoback.com and we can resend the label to you.
If you do not have a printer, you may also opt for a QR Code to provide for USPS to scan and print the label for you!
Do you have international returns?Updated 2 months ago
Right now, Rhoback can’t generate return labels for postal carriers outside the U.S. – we’re sorry for the hassle! This means we can’t offer free returns or exchanges internationally for the time being.
If you’re an international customer and need to make a return, please process your return at our returns portal here. Once you submit the return, you’ll be provided the address to ship the items back to.
Once received and inspected, we will help action the return for you!
We appreciate your understanding and are working on ways to make this easier for our global community!
EU & EFTA customers — your 14-day right of withdrawal
If your order was delivered to an address in the EU or EFTA (Norway, Iceland, or Liechtenstein), you also have the right to cancel your purchase within 14 days of delivery — no reason needed. To do it, just head to our withdrawal page here and enter your order details.
You’ll receive a full refund of what you paid, including your original shipping, duties, and taxes. Return shipping is the only cost on you — you’ll ship the item back at your own expense using the address provided when you submit (unless the item arrived damaged or defective, in which case return shipping is on us). This 14-day withdrawal option applies on top of our standard return policy, and it’s available even for items marked Final Sale — genuinely custom or personalized pieces are the main exception.
How can I return a gift?Updated 8 months ago
When you get to the page, you’ll want to select that you do not have order information so that you can fill out the form without the original purchaser being notified.
Please let us know if you need further assistance by contacting us here.
Are there exclusions to your return/exchange policy?Updated 2 months ago
Final sale items will be marked clearly during check out. As a heads up: these purchases are final and cannot be returned or exchanged. Make sure you’re all set before you click “buy” – we want to keep you excited for your purchase!
Nervous on sizing or finalizing that final sale purchase? Get in touch with our team here, we’d be happy to help!
EU & EFTA customers: If your order was delivered to an address in the EU or EFTA (Norway, Iceland, or Liechtenstein), your 14-day right of withdrawal still applies even to Final Sale items — you can cancel within 14 days of delivery through our withdrawal page here. Genuinely custom or personalized pieces are the main exception.